Order Info:

Orders:

Once you place your order, we will process and ship within 4 business days. If you have any questions or need changes to your order, please drop us an email , we'll be happy to help. At this time, we only accept PayPal, we do not accept personal checks, nor can we process credit or debit cards directly.

Domestic USA Shipping Information:

Shipping is calculated by quantity purchased and starts at $5.50 USD. Our shopping cart calculates shipping costs using this method automatically. At shipping, you'll receive an email that provides you with a trackable number and our shipping method of either USPS First Class Mail or Priority Mail. Delivery time depends on the efficiency of the courier, but usually is within 3-4 days. Delivery time is based on business days, and does not include weekends or holidays.

International Shipping Information:

We welcome and ship orders internationally, and will ship your order within 4 business days. We ship using USPS International Mail starting at $15 USD. Actual shipping costs are determined by the order value and weight. We refund any overages (should there be any) after the actual weight of your order is determined. At shipping, you'll receive an email that provides you with a trackable number and our shipping method of either USPS First Class International Mail or Priority Mail. Delivery time depends on the efficiency of the courier, but usually is within 3-5 weeks. Delivery time is based on business days, and does not include weekends or holidays. Please note: we are not responsible for payment of any duties, taxes (VAT) or customs fees as determined by your country at time of delivery. Please contact us if you have any questions.

We regret that we cannot ship to certain countries at this time. We do not ship to South America, including Mexico, and Brazil. Certain regions in the Middle East, and Africa (but not including South Africa) are also prohibited. Please message us if you need assistance or have any questions.

Refunds and Exchanges:

We want to make sure all of our customers are happy and have fun with our products. Please contact us if for any reason you're not satisfied with your purchase or should any of our products fail to meet your expectations. We can offer a refund or exchange (if available), minus any shipping costs on items that have not been damaged, or are in unused condition. Requests for refunds, etc. will be honored within 14 days of receipt of your package. Because the nature of our work is custom, many of our glass supplies are available in short run productions only. Therefore, we may or may not be able to offer the same colors or blends in an exchange, or be able to provide the same colors in the future.